Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sanket1enterprise9321@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sanket1enterprise9321@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sanket1enterprise9321@gmail.com.

REFUND POLICY

At Maharaja Agro Export , we are committed to delivering high-quality products and maintaining transparent business practices. Due to the nature of food products and international shipping conditions, our refund policy is structured to ensure fairness while protecting product integrity.

  1. GENERAL POLICY

As our products are food-grade consumables, refunds and returns are not accepted once the goods have been shipped and dispatched from our facility.

All orders are processed under strict quality control and are verified prior to shipment to ensure compliance with agreed specifications.

  1. ELIGIBILITY FOR CLAIMS

Refunds or compensation may be considered under the following circumstances:

  • Significant deviation from agreed product specifications

  • Damage to goods during transit

  • Incorrect product supplied

All claims must be supported with valid evidence and must meet the conditions outlined below.

  1. CLAIM PROCESS

In the event of any issue, buyers must:

  • Notify us within 7 days of receiving the shipment

  • Provide clear photographic or video evidence of the issue

  • Share relevant shipment and batch details for verification

Failure to report within the specified timeframe may result in rejection of the claim.

  1. INSPECTION & VERIFICATION

All claims are subject to internal review and verification. We may request additional documentation or third-party inspection reports to assess the validity of the claim.

Decisions regarding refunds or adjustments will be made based on the findings and mutually agreed contract terms.

  1. RESOLUTION TERMS

Upon approval of a valid claim, resolution may include:

  • Partial refund

  • Replacement in next shipment

  • Commercial adjustment

The mode of resolution will depend on the nature and extent of the issue.

  1. EXCLUSIONS

Refunds or claims will not be applicable in the following cases:

  • Improper storage or handling after delivery

  • Delays caused by shipping lines or customs clearance

  • Minor variations within acceptable industry standards

  • Change of mind after order confirmation

  1. FORCE MAJEURE

We shall not be held liable for delays or non-performance due to events beyond our control, including natural disasters, port congestion, regulatory changes, or transportation disruptions.

  1. CONTACT FOR CLAIMS

For any concerns or claims, buyers may contact us through our official communication channels.

We aim to respond promptly and resolve issues in a professional and fair manner to maintain long-term business relationships.